Privacy Policy

Last updated: 9/1/2024

Thank you for choosing to be part of our community at Bestie.ai, doing business as Bestie.ai ("Bestie.ai," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at help@bestie.ai.

When you visit our website https://bestie.ai, or utilize apps created by "Bestie.ai" or any related services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our websites and services.

This privacy policy applies to all information collected through our websites (such as https://bestie.ai), and/or any related services, sales, marketing, or events (collectively referred to in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us through your use of our services.

We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Publicly Available Personal Information: We collect first name, last name, full name; business email; and other similar data.

• Personal Information Provided by You: We collect data from surveys, app usage, and other similar data.

• Personal Information obtained through technology integrations: We collect data from partner integrations (like Shopify and Klaviyo) to enhance your use of our products and services.

• Log Files: We collect information by automated means when you use our Services, including your internet protocol ("IP") address, web browser software and version, mobile device identifier, and information about your activity while using the Services (e.g., pages viewed, search queries, etc.).

• Advertising: We partner with third-party ad networks to display advertising on our website and App or manage advertising on other sites. These networks use cookies or similar technologies to collect non-personal information about your activities to provide targeted advertising based on your interests.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

In Short: We process your personal information for legitimate business interests, to fulfill our contract with you, comply with legal obligations, and/or with your consent.

We use personal information collected via our Services for a variety of business purposes, such as:

• To facilitate account creation and logon processes.

• To send administrative information to you, including updates on products, services, and terms.

• To deliver services to users and provide requested service offerings.

• To respond to user inquiries and offer customer support.

• To send email newsletters and promotions with your consent.

• To obtain feedback to improve our products and services.

• Other Uses: We may use your personal information for business analyses, internal purposes, to enforce our terms, and comply with legal obligations.

3. WILL YOUR PERSONAL INFORMATION BE SHARED WITH ANYONE?

In Short: Your personally identifiable information will only be shared with your consent, or when required for legitimate business purposes.

We do not sell any personally identifiable information without your explicit consent. We may process or share your personal information as follows:

• With explicit consent.

• For legitimate interests.

• For legal obligations.

• For vital interests.

• With vendors, consultants, and service providers.

• For business transfers in connection with mergers, acquisitions, or asset sales.

• With business partners to offer specific services, promotions, or products.

4. WHO WILL YOUR PERSONAL INFORMATION BE SHARED WITH?

In Short: We may share data with third parties for the purpose of enhancing your experience with our Services.

We share and disclose your personal information only when necessary, as categorized below:

• Integrated Services such as Shopify or Klaviyo.

• Service Providers for functions like hosting, analysis, and communication.

• Analytics and Advertising tools like Google Analytics.

• Legal Process compliance.

• Protecting our Services and Users.

• Other Circumstances with your consent

5. WHAT NON-PERSONAL INFORMATION DO WE COLLECT?

In Short: Non-personally identifiable information may be collected and anonymized for use in our products and services.

Examples of anonymized data include:

• Survey responses that cannot be traced back to individuals.

• Aggregated order information.

• Anonymized company data such as location and industry.

6. HOW DO WE USE THIS NON-PERSONAL INFORMATION?

In Short: We reserve the right to use this non-personal, anonymized information in any capacity that enhances our products or services, such as:

• Benchmarking.

• Recommendations.

• Industry Reports.

• Partnerships and Data Services.

7. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.

You may be able to disable cookies via your browser settings, though this may affect your experience with our Services.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information as long as necessary to fulfill the purposes outlined in this policy, unless required by law.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures, such as encryption, firewalls, and access controls.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 13 years of age.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

To request changes to your personal information or delete it, please contact us at help@bestie.ai

12. HOW DO I ACCESS MY INFORMATION?

In Short: You have the right to access your personal information, and we can share this information with you upon request.

13. DATA BREACH

In case of a data breach, we will notify you and the relevant authorities as required by law.

14. CONTROLS FOR DO-NOT-TRACK FEATURES

Currently, we do not respond to DNT browser signals, but we will update this policy if this changes.

15. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a California resident, you have specific rights regarding access to your personal information under the "Shine the Light" law.

16. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

17. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or comments about this policy, you may email us at help@bestie.ai